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Parts Ordering Process

Once we have received full payment we place the order of your parts with our warehouse department, as warehousing does not take any orders if payment has not been received. RAF SA will submit a quote to you via email or fax, for your acceptance. 

Once accepted by you RAF SA will submit a Pro-Forma invoice with our bank details for your approval and payment.

Once we have received full payment RAF SA will order your parts with our designated warehouse.

The warehouse personnel do not package any orders if payment is not received in full.

The warehouse slots the order into the parts ordering queue, which works on a first come first serve basis.

Should we have a back order on some of the parts we will advise and keep you informed of the progress.

Parts is released from our warehouse depending on stock availability at the time, which will be confirmed with you in writing.

If we do not have the specific part in stock at the time of your order, we will advise of the delivery period in writing, which could be anything from 8 to 12 weeks from date of order placed.

We only place the order when full payment is received and monies are reflected in our bank account.

We do however always try to ship as soon as possible and to accommodate our client's requests, but cannot guarantee that you will receive your parts within the first 6 to 12 weeks from date of order placed, this is only in extreme cases when the part is not immediately available and needs to be manufactured.

Last Updated on Thursday, 02 February 2012 12:04